Terms and Conditions of Purchase Order and Return Policy
How to Return an Order
We know you will agree that returning merchandise is inconvenient, expensive and no fun for anyone involved. We take great care to make sure that the products that we ship match to what you, our client, ordered. We also check, double check, and tripple check the quantity, design, and color that we packaging. We ask that you do your part to make sure that before you confirm placing your order, that you check to make sure that the quantity as well as color and design is what you inded to purchase. If you are matching tiles to a previous order, you can view your order history or call our customer service at 1-866-988-4537 to view your previous orders.
Please read the item descriptions and supporting information carefully. We make great products, and we guarantee that what you receive will be exactly as described. We always advise to order a single tiles as samples before commiting to a large order. This will allow you to see different colors and desings first hand and make sure that what you order will come exactly how you want it.
If for any reason you are not completely satisfied with your purchase, contact us within 14 days of receipt with the details of the return and we will provide you with information on how to return your merchandise.
Customer is responsible for all return shipping charges.
Returns MUST be sent via common carrier (UPS, FedEx, or US Postal) to:
Antique Ceilings Inc.
Order # _________
9835 Denton Ave.
Hudson, FL 34667
Because most of our merchandise is manufactured to order, we must charge a 20% return fee on all eligible merchandise. Returns must be received within 30 days of original receipt.
Credits will only be issued to the credit card used for the initial order, if PayPal payment was used then refund will also be performend through PayPal return system, or if paid by check or money order, a check will be mailed to the customer. In some cases it may take up to 10 business days to have your original charge returned to your credit card.
Items received after 30 days are not eligible for return regardless of the reason. After 30 days all sales are final and are non-refundable and non-returnable.
All products MUST be returned in the original box, in the condition they were received - with no cuts, tape, labels or markings added - they will be refused if they have been used.
Packages that come back to us undeliverable, or packages that are refused by the customer without permission from Antique Ceilings inc, will have the round-trip shipping cost deducted from their refund amount (in addition to the 20% return fee).
International customers who refuse to pay their taxes/duties or otherwise cause the package to bounce back to us will have the round-trip shipping cost deducted from their refund amount (in addition to the 20% return fee).
No returns are allowed on orders with a product value of over $2,000.00 .
Damaged Shipments
Please inspect all items immediately upon delivery for any potential en route damage.
For any orders that arrive damaged, please contact us with pictures of the damage (shipping back the tiles will not be accepted because there is no way to prove damage occurred during initial shipment), then call us at 1-866-988-4537 for information about exchanging your order. All damage claims should be reported within 72 hours of delivery. No refunds are allowed on damaged orders - exchange/replacements only.
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